Mercari customer service reviews8/17/2023 ![]() Nothing I can do about it, and Im 100% innocent. I was given no chance to prove my innocence, the compliance team didnt do any proper checks to prove authenticity (even though I provided evidence and proof to it being authentic, in the form of pictures and emails of the receipts). Last week I was reported for counterfeit items and my account was suspended. None of the items that I buy or sell are fake, either straight from the online store, or I get the items legit checked before I buy/sell them. Ive been selling for about a year, 95 positive 5/5 star reviews, never anything less. If you are selling collectable items, or expensive items, do not use Mercari.
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